FAQ
● Can I view the watch in person before buying?
Yes, absolutely! Seeing a luxury timepiece in person and feeling its weight and proportions on your wrist is an essential part of the buying experience. We want to ensure the watch fits perfectly and complements your personal style.
We will have your selected watch fully prepared and ready for you to try on. Our watch specialist will be by your side to guide you through its features and answer any questions.
Our Location click Here.
- What is the difference between "Unworn" and "Excellent" condition?
1. Unworn Condition
- The Concept: A watch that has never been used or worn in daily life since leaving the manufacturer.
- Real-World Example: A gifted timepiece whose owner decided to sell immediately to reinvest its value without ever sizing or wearing it.
- Physical Condition: Flawless and %100 factory fresh with zero signs of wear. It always comes as a complete set including the original box, manuals, and warranty certificate.
- Best For: Collectors and buyers looking for a pristine, investment-grade piece that has never touched another wrist.
2. Excellent Condition
- The Concept: A pre-owned timepiece that has been worn lightly and handled with extreme care (such as on special occasions only).
- It comes as a complete set including the original box, manuals, and warranty certificate.
- Physical Condition: Every watch in this category undergoes strict quality control where it is verified and professionally detailed to remove all scratches. This leaves the watch looking pristine, flawless to the naked eye, and virtually New.
- Best For: Smart buyers looking for the best value, allowing you to purchase a watch that looks
- How do you guarantee the watch is 100% authentic?
Your trust and peace of mind are our top priorities. We enforce a strict, zero-tolerance policy for counterfeits. Every single timepiece undergoes a rigorous, non-invasive technical evaluation by our specialists , including advanced performance monitoring, movement precision testing, and verifying serial numbers.
To ensure absolute confidence, every purchase is backed by our ironclad, lifetime guarantee of authenticity.
● Can I trade in or exchange my watch for another one?
Yes, absolutely. We welcome trade-ins and upgrades; however, eligibility depends strictly on the specific watch model, its condition, and current market demand.
How it works: Simply provide us with the details of your current timepiece (brand, model, and condition). Our specialists will evaluate it and offer you a fair, competitive trade-in value to help you upgrade your collection instantly.
● If a specific watch is not in your inventory, can you source it for me?
es, absolutely. We don't just rely on our current inventory. If you are looking for a specific model, a discontinued reference, or a hard-to-find piece with a long dealer waitlist, we offer Sourcing Service.
Guaranteed Authenticity: Any watch we source for you goes through the exact same rigorous inspection process by our in-house master watchmakers. We guarantee its condition and 100% authenticity before it reaches your wrist.
How to Start: Simply provide us with the brand, model name, and reference number (along with your preference for brand new or pre-owned). Our team will immediately begin the search and provide you with a quote and estimated delivery timeline...
- How long does delivery take?
Processing Time and Delivery Timeframe:
- Orders are processed and dispatched within 1 business day of confirming your bank deposit.
- Once dispatched, orders are delivered within 1 to 4 business days.
- Deliveries are made during our operating hours: Saturday to Thursday, 10:30 AM – 6:30 PM.
- No deliveries are made on Fridays or public holidays.
- How much does shipping cost?
Enjoy free shipping on all orders across the United Arab Emirates! Visit our Shipping Policy page for more details. Happy shopping!
- Can I return an item if I’m not satisfied?
Yes, we offer a 3-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.
- What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at info@theluxuryaddress.ae with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
- Can I cancel my order?
You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.
- How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
- Do you ship internationally?
Currently, we are focused on serving customers in the United Arab Emirates. However, we plan to expand our shipping options soon, so stay tuned for updates!
- How can I contact customer service?
For any inquiries, please email us at info@theluxuryaddress.ae, and we’ll respond as quickly as possible. You can also reach us through our Contact Us page.