Refund policy
Refund and Return Policy
Effective Date: March 28 , 2025
1. Introduction
At Luxury Address Watches, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that occasionally a product may not meet your expectations, and we are happy to offer a straightforward return, refund, and exchange policy as outlined below.
2. Return Policy
2.1. Eligibility for Returns
• Customers may return their purchase within 3 days of the delivery date.
• Products must be returned in their original condition, unused, and with all original packaging, tags, and certificates (if applicable).
• The return request must be initiated within 3 days of receiving the product by contacting us at info@theluxuryaddress.ae or +971 58 1768859.
2.2. Return Process
1. Initiate a Return: Contact our customer support with your order number and reason for return within the 3-day return window.
2. Receive Return Instructions: Our team will provide the necessary instructions and arrange for a free return pickup.
3. Return Pickup: The product must be handed over in its original condition at the time of pickup.
4. Inspection: Upon receipt, the product will undergo a thorough inspection to ensure it meets our return criteria.
2.3. Important Notes:
• Returns outside the 3-day window will not be accepted.
• Products that have been worn, altered, or damaged will not be eligible for return.
• For hygiene and safety reasons, some items may be exempt from returns unless defective.
3. Refund Policy
3.1. Refund Process
• Once the returned product has passed our inspection, a full refund will be issued.
• Refunds will be processed via the same bank account used for the original purchase, as payment is exclusively via bank deposit.
• Refunds are processed within 7 business days from the date we receive and approve the return.
3.2. Non-Refundable Situations:
• Products returned without prior authorization.
• Items that are damaged, altered, or missing original packaging.
• Return requests made after the 3-day return window.
4. Exchange Policy
4.1. Exchange Eligibility
• Exchanges are permitted within 3 days of receiving your order.
• The product must be in unused and original condition, with all packaging, tags, and certificates intact.
4.2. Exchange Process
1. Contact our customer support to initiate the exchange process within the 3-day period.
2. Product Inspection: Once we receive the returned product, we will inspect it to ensure it meets our exchange criteria.
3. Product Replacement: Upon successful inspection, the requested exchange item will be shipped to you at no additional cost.
4.3. Conditions for Exchange:
• Exchanges are subject to product availability.
• If the replacement product is priced higher, the customer will be required to pay the price difference via bank deposit.
• If the replacement product is priced lower, the price difference will be refunded.
5. Damaged or Defective Products
We take quality seriously and thoroughly inspect all products before shipping. If you receive a damaged or defective item, please:
• Refuse the delivery if the package appears tampered with.
• If the damage is discovered after opening, contact us within 24 hours with photographs of the product and packaging.
• We will arrange for a free return and full refund or replacement upon confirming the defect.
6. Non-Returnable Products
The following items are not eligible for return, refund, or exchange:
• Products returned after the 3-day window
• Items showing signs of wear, damage, or alteration
• Items missing original packaging, tags, or certificates
7. Shipping for Returns and Exchanges
• All approved returns and exchanges are free of charge within the UAE.
• Our customer support will coordinate return pickups and exchange deliveries at a time convenient for you.
8. Contact Information
For all return, refund, or exchange requests, please contact us at: